Stellar Customer Service: Training Library Staff to Exceed Expectations

Stellar Customer Service: Training Library Staff to Exceed Expectations Author : Mou Chakraborty
Release : 2016-08-29
Publisher : ABC-CLIO
ISBN : 1440840776
File Size : 88.1 MB
Format : PDF, Docs
Download : 262
Read : 1086

From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. • Provides model staff training programs that have been proven successful in real-world applications • Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers • Includes guidelines on re-training and evaluation of customer service training needs

Achieving Excellence Through Customer Service

Achieving Excellence Through Customer Service Author : John Tschohl
Release : 1996-12
Publisher : Best Sellers Publishing
ISBN : 9780963626844
File Size : 77.51 MB
Format : PDF, ePub, Mobi
Download : 337
Read : 189

Promotes the theory that superior customer service leads to a superior business organisation

Customer Service

Customer Service Author : Robert W. Lucas
Release : 2002
Publisher : McGraw-Hill/Irwin
ISBN : 9780078226335
File Size : 72.5 MB
Format : PDF, ePub, Mobi
Download : 760
Read : 1296

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

Smile It's the Customer Who Pays You

Smile It's the Customer Who Pays You Author : Gail Crowder
Release : 2016-07-02
Publisher :
ISBN : 9780983218555
File Size : 52.90 MB
Format : PDF, Mobi
Download : 379
Read : 820

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products or service. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This book will look at all types of customers and how we can serve them better and improve ourselves in the process.

Please Every Customer: Delivering Stellar Customer Service Across Cultures

Please Every Customer: Delivering Stellar Customer Service Across Cultures Author : Robert W. Lucas
Release : 2011-06-17
Publisher : McGraw Hill Professional
ISBN : 0071748547
File Size : 50.30 MB
Format : PDF, Kindle
Download : 372
Read : 515

Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here. Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations. Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen “actively” Identify crucial nonverbal cues The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

Indian Gaming

Indian Gaming Author :
Release : 2008
Publisher :
ISBN :
File Size : 89.16 MB
Format : PDF
Download : 818
Read : 496

Ski Area Management

Ski Area Management Author :
Release : 2009
Publisher :
ISBN :
File Size : 42.81 MB
Format : PDF, ePub, Mobi
Download : 287
Read : 1092

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First Author : Harvey Thompson
Release : 1999-12-31
Publisher : McGraw Hill Professional
ISBN : 9780071371407
File Size : 80.94 MB
Format : PDF, Docs
Download : 536
Read : 1117

IBM's battle plan for attracting new customers--and keeping them for life. IBM--history's most remarkable organization--stays on top by constantly honing and refining its marketing strategies. One vital strategy, however, remains constant: The customer must always come first. The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management (CVM)--the revolutionary program that makes the customer's viewpoint paramount in every corporate process and management decision. In today's environment of similar or identical products, CVM's battle-tested techniques will help any company differentiate itself, retain its customers, and grow. Actual examples and case studies show how IBM and other companies have used CVM to align their organization capabilities with customer expectations--experiencing unqualified marketing success.

Effective Small Business Management

Effective Small Business Management Author : Norman M. Scarborough
Release : 2000
Publisher : Allyn & Bacon
ISBN :
File Size : 52.78 MB
Format : PDF, Mobi
Download : 718
Read : 810

Covering small business management, this work emphasizes entrepreneurship.

Floral Management

Floral Management Author :
Release : 2004
Publisher :
ISBN :
File Size : 60.30 MB
Format : PDF, ePub, Mobi
Download : 477
Read : 831

Customer Service in Health Care

Customer Service in Health Care Author : Kristin Baird
Release : 2000-01-27
Publisher : Jossey-Bass
ISBN :
File Size : 77.21 MB
Format : PDF
Download : 785
Read : 656

Create Your Own Culture of Service Excellence Customer Service in Health Care concentrates on action as opposed to theory. It offers a practical, step-by-step proces for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.

Casino Journal

Casino Journal Author :
Release : 2010
Publisher :
ISBN :
File Size : 86.84 MB
Format : PDF, Mobi
Download : 860
Read : 1056

Electronic Business

Electronic Business Author :
Release : 2000
Publisher :
ISBN :
File Size : 62.58 MB
Format : PDF
Download : 599
Read : 552

The management magazine for the electronics industry.

Managing Human Resources Through Strategic Partnerships

Managing Human Resources Through Strategic Partnerships Author : Susan E. Jackson
Release : 2003
Publisher : South-Western Pub
ISBN :
File Size : 64.67 MB
Format : PDF, Mobi
Download : 224
Read : 903

New edition of a text that offers coverage of the latest research findings about how successful organizations manage human resources in order to compete effectively in a dynamic global environment. Each of the 16 chapters opens with real-life examples that illustrate how human resource professionals

Internet Cool Guide

Internet Cool Guide Author : Rula Razek
Release : 2000
Publisher : Te Neues Publishing Group
ISBN :
File Size : 85.14 MB
Format : PDF, Mobi
Download : 840
Read : 334

Why brave the crowds at the local mall when hundreds of stores are just a mouse click away? This guide to online shopping shows where to go for the latest clothes, electronics, CDs, sporting goods, and more. Over 600 sites listed. 200 illustrations.

PC Magazine

PC Magazine Author :
Release : 2000
Publisher :
ISBN :
File Size : 79.29 MB
Format : PDF
Download : 951
Read : 855

Providing Quality Service

Providing Quality Service Author : William B. Martin
Release : 2003
Publisher : Pearson College Division
ISBN :
File Size : 74.77 MB
Format : PDF, Mobi
Download : 429
Read : 1103

Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The manual provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their goal of quality service. The author outlines customer service fundamentals including winning with the customer, defining “quality” in quality service, the system side of service and the human side of service, four basic customer service needs, selling that sells, and gracious problem solving, plus self-assessment exercises. For service providers and trainers.

Restaurant Business

Restaurant Business Author :
Release : 2005-05
Publisher :
ISBN :
File Size : 58.6 MB
Format : PDF, Kindle
Download : 616
Read : 494

Forbes

Forbes Author :
Release : 2007
Publisher :
ISBN :
File Size : 28.80 MB
Format : PDF, ePub, Mobi
Download : 952
Read : 852